According to "AI Agents in Fintech: Tackling Credit, Compliance & Customer Experience Challenges in NYC," a blog post by Naskay, AI agents are assisting banks in improving their operations rather than taking their place. The essay demonstrates how these agents might help fintechs and traditional banks alike by resolving important problems. https://naskay.in/blog/ai-agents-in-fintech-customer-experience-2025/